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Are Removalists Liable For Damage

Moving to a new home can be an exciting yet nerve-wracking experience. As you begin the process of packing up your belongings, thoughts of potential damage may start to creep in. Are removalists liable for any damage that may occur during the move? This is a common concern among homeowners in Perth and elsewhere. In this article, we will explore the intricacies of liability when it comes to hiring removalists and provide you with a clear understanding of your rights and the responsibilities of these professionals. So, sit back, relax, and let’s dive into this topic together.

Are Removalists Liable For Damage


Moving can be an exciting yet stressful time in your life. Whether you are moving to a new house or relocating your office, the process of packing up all your belongings and ensuring they arrive at the new location safely can be quite daunting. During this process, there is always the possibility of damage occurring to your items. This article aims to provide you with a comprehensive understanding of the liability of removalists when it comes to damages, and what steps you can take to protect yourself and seek compensation if needed.

Understanding the Liability of Removalists

Defining Liability

Liability refers to the legal responsibility that removalists have when it comes to any damage or loss that occurs during the moving process. Removalists are expected to take reasonable care in handling and transporting your belongings, and they can be held liable for any damages caused due to negligence or breach of duty.

Types of Damage

There are various types of damage that can occur during a move. These can include scratches, dents, breakages, or even complete loss of items. It is important to understand the different types of damages that removalists can be held liable for and their responsibility in each case.

Contractual Agreements

When engaging the services of a removalist, you will typically enter into a contract. This contract outlines the terms and conditions of the move, including any liability limitations or insurance provisions. It is crucial to carefully read and understand the contract before signing it, as it can have a significant impact on your rights and ability to seek compensation in the event of damage.

Determining Liability for Damage

Extent of Liability

The extent of liability that removalists bear for any damage largely depends on the terms stated in the contract. Some removalists may limit their liability to a certain amount, while others may offer full replacement value or limited liability coverage. Understanding the extent of liability is important as it can help you manage your expectations and plan accordingly.

Proving Negligence

In order to hold removalists liable for damages, you must establish that their negligence directly caused the damage. This can be done by providing evidence such as photographs of the pre-move condition of your items, documenting any damage upon delivery, and gathering witness statements if possible. Proving negligence can be a complex process, so it is advisable to seek legal advice if needed.

Limitations on Liability

It is important to be aware that there may be limitations placed on removalists’ liability for certain items or circumstances. Valuable or fragile items, such as artwork or antiques, may require additional insurance coverage or special handling arrangements. Similarly, removalists may not be held liable for damages that result from unforeseen circumstances such as natural disasters or acts of God. Understanding these limitations can help you make informed decisions and protect your belongings.

Are Removalists Liable For Damage

Insurance Coverage for Damages

Removalists’ Insurance Policies

Many removalists offer insurance coverage as part of their services. This insurance is designed to protect your belongings in the event of damage or loss during the move. It is important to understand the details of the insurance policy, including any exclusions or limitations, before relying solely on it for compensation.

Understanding Coverage

When reviewing removalists’ insurance policies, it is important to understand what types of damages are covered and up to what extent. Some policies may provide full replacement value for damaged or lost items, while others may offer only limited coverage based on the weight or market value of the items. Understanding the coverage can help you assess the adequacy of the insurance and determine if additional coverage is necessary.

Claim Process

In the unfortunate event that damage occurs during your move, it is essential to know how to file a claim with the removalists’ insurance company. This typically involves submitting a detailed list of damaged items, supporting evidence such as photographs or receipts, and completing any necessary claim forms. It is important to follow the prescribed claim process in order to maximize your chances of receiving compensation for the damages.

Removalists’ Responsibilities and Obligations

Safe Handling of Items

One of the primary responsibilities of removalists is to handle your belongings with care and ensure they are transported safely. This includes using proper lifting techniques, securing items to prevent shifting or falling during transit, and taking precautions to protect fragile or valuable items. Removalists should be trained and equipped to handle various types of items to minimize the risk of damage.

Proper Packaging and Transport

Removalists have a duty to properly package your items to prevent damage during transit. This may involve using appropriate packing materials, securing fragile items with bubble wrap or padding, and carefully loading and unloading items onto the moving truck. Removalists should also have well-maintained and suitable vehicles to transport your belongings safely.

Adhering to Regulations

Removalists are also obligated to adhere to any applicable regulations or industry standards during the moving process. This can include complying with weight restrictions, practicing safe driving techniques, and obtaining any necessary permits or licenses. By obeying these regulations, removalists can help minimize the risk of damage and ensure a smooth and lawful move.

Preventing and Minimizing Damages

Communication and Documentation

Clear communication with your removalists is key to preventing and minimizing damages. Before the move, provide them with a comprehensive inventory of your items and discuss any special instructions or concerns you may have. During the move, maintain open lines of communication to address any issues or problems that may arise. Additionally, document the condition of your items before and after the move through photographs or videos to have accurate records in case of damage.

Effective Packing Techniques

Packing your items properly is essential in protecting them during the move. Use sturdy boxes, proper wrapping materials, and secure tape to ensure items are well protected. Pay special attention to fragile items, such as glassware or electronics, and pack them with extra cushioning. Label boxes with fragile items and indicate which side should be kept upright. By employing effective packing techniques, you can minimize the risk of damage to your belongings.

Using Professional Removalists

One of the best ways to prevent damages during a move is to hire professional removalists. Experienced removalists have the necessary skills, knowledge, and equipment to handle items with care and transport them safely. They are familiar with the best practices and can navigate potential challenges more effectively. By entrusting your move to professionals, you can minimize the risk of damages and ensure a smoother transition.

Seeking Compensation for Damages

Filing a Complaint

If you believe that your removalists have acted negligently and caused damage to your belongings, it is important to file a complaint with the removalist company. Contact their customer service department and inform them of the issue in writing, providing any supporting evidence or documentation. Be clear in outlining your expectations for compensation and request a satisfactory resolution to the problem.

Negotiating with Removalists

In many cases, removalist companies are willing to negotiate a resolution in order to maintain their reputation and customer satisfaction. Engage in open and honest communication with the company’s representative, clearly expressing your concerns and desired outcome. Be prepared to provide evidence of the damages and any additional costs or inconveniences incurred as a result. By being proactive and assertive, you may be able to reach a fair settlement without having to pursue legal action.

Taking Legal Action

If negotiations and attempts to resolve the matter amicably are unsuccessful, you may need to consider taking legal action. Consult with a lawyer who specializes in this area to discuss the strength of your case and the potential legal remedies available to you. Be prepared for a potentially lengthy and costly process, as legal action should be considered a last resort. However, if the damages are significant and the removalist’s liability is clear, pursuing legal action may be the most effective way to seek compensation.

Alternative Options for Compensation

Home and Contents Insurance

In addition to removalists’ insurance, you may also have coverage for damages to your belongings under your existing home and contents insurance policy. Review your policy carefully to determine what coverage is provided. Depending on the terms and conditions, your insurance policy may offer a higher level of protection or cover damages that are excluded by the removalists’ insurance.

Additional Coverage Options

For high-value items or belongings that are particularly sentimental, it may be worth considering additional coverage options. Some insurance companies offer standalone policies or riders that can provide additional coverage for specific items or circumstances. These options can provide additional peace of mind and ensure that you are adequately protected against potential damages during the move.

Third-Party Liability

If the removalist company you hired subcontracts any part of the moving process, it is important to understand the liability arrangements with third-party providers. Ensure that all parties involved have adequate insurance coverage and that you are protected against damages caused by any subcontracted services. Clarify the responsibilities and liability of each party involved to avoid any potential disputes or uncertainties.

Protecting Yourself during the Moving Process

Conducting Research

Before entrusting your belongings to a removalist company, it is important to conduct thorough research. Look for reputable removalists with positive reviews and a track record of delivering quality service. Check if they are accredited by relevant industry associations and have appropriate licenses and insurance coverage. Taking the time to research and select a reputable removalist can help minimize the risk of damages and ensure a smooth moving experience.

Reading Reviews and Testimonials

Reading reviews and testimonials from previous customers can provide valuable insights into the experiences others have had with a particular removalist company. Pay attention to specific mentions of damages or complaints related to the handling and transportation of belongings. Choose removalists with consistently positive reviews and testimonies to increase the likelihood of a successful and damage-free move.

Choosing Accredited Removalists

Selecting removalists who are accredited by industry associations such as the Australian Furniture Removers Association (AFRA) can provide additional assurance of their professionalism and commitment to quality service. AFRA-accredited removalists undergo rigorous training and adhere to strict standards, including having appropriate insurance coverage. Choosing an accredited removalist can give you peace of mind knowing that your belongings are in capable and trustworthy hands.


While damages during a move can be a cause for concern and stress, it is important to remember that removalists do have liability for any damage or loss that occurs due to their negligence. By understanding the liability of removalists, taking proactive measures to prevent damages, and seeking appropriate compensation when needed, you can ensure a smoother and more secure moving experience. Remember to read and understand the terms of your contract, communicate effectively with the removalist company, and consider additional insurance options to protect your belongings throughout the moving process. With proper diligence and preparation, you can minimize the risk of damages and enjoy a successful move.

Contact PerthRemovalistsWA to discuss in more detail.